FAQs

Shipping

 

Q- When will I receive my order?

A- Orders ship within 5 days of being placed. They typically arrive within 1-2 business days after they're mailed out!

Q- Do you charge shipping?

A- Shipping is free to Connecticut, Delaware, District of Colombia, Maryland, Massachusetts, New Jersey, New York, and Pennsylvania!

Q- Can I receive a refund on my Pre-Order?

A- Refunds are handled by sos@toposteas.co; please send an email including your name, order number, and the reason for refunding.

Q- What states can place an order?

A- Orders can only be shipped to the following states and territories; Connecticut, Delaware, District of Colombia, Maryland, Massachusetts, New Jersey, New York, and Pennsylvania.

Q- Why can't I order tea?

A- At the moment, unfortunately, tea can only be shipped for free within the Northeast. Further states will incur shipping costs, but we'll be happy to make a special order! Email sos@toposteas.co to get your tea.

Q- How is tax calculated?

A- A 6.625% tax is charged for New Jersey residents because we have a physical presence in the state. If tax wasn't charged at checkout, that means we don't have an office or workers in your state.

Ingredients

Q- Are the ingredients organic?

A- All ingredients are certified organic.

Q- What's Green Rooibos tea?

A- “Green Rooibos is an herbal tea from South Africa with a taste similar to black tea but without bitterness, astringency, and caffeine. The unfermented version of Rooibos, it yields a beautiful balance of earthiness and sweetness.”

 

Q- Why Honey?

A- It's Earth’s best sweetener, using tea as the perfect delivery vehicle.